cheapoair refund problem

The CheapOair app lets you access flights, hotels, car rentals and exclusive deals from an iOS or Android device. How to Score Last-Minute Flight Deals for Indigenous Peoples Day! Ticket ID: 50686 Thanks. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. It offers discounted prices on tickets, accommodation, etc. At that time the customer's departure date of June 22, 2020 was not part of the airlines refund plan. They need to be investigated by the government. I did not pick up this info until calling the Credit card co. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back. Just spent over 2 hours on-again off-again hold. Airline, Airport, and Travel Abbreviations. Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air. Stella may have gone over this with me, but not sure. Very unprofessional, and I do not know whether the charge on my credit card is legitimate or not. This is totally unacceptable and the equivalent of stealing in my book. Cheap o air, Is the worst company to deal with. I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. Cheapoair decided to charge more for the tickets PLUS the $89 to book. The day after booking I called the actual hotel to make sure all was right. Since they changed this, due to their policy, they are allowing refunds. Las Vegas followed and shortly thereafter, when the Indian government began enforcing lock downs to combat the virus, thousands of our agents there were unable to get into the office to field phone calls. If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? All of our agents are Fareportal employees. We were told by CheapOair that there is nothing that they can do and to call the insurance company for to hear their policy about changes or refund. I have searched my deleted and junk mail but found nothing from them. Sometimes I have to tell him to repeat what he said to me but other than that he is really great, polite and he ensure that I understand everything. Can I get my refund for my plane ticket I book on march 3,2019. CheapOair - is there some sort of meltdown going on! The price is not bad. I was told that the tickets with insurance at the amount of about $2880.30 would now cost about $ 120.00 more per person then the already agreed to price. So I told them to cancel the reservation. Alitalia refunded my ticket, but Cheapoair owes me $100. Again, i've been in communication with your company for weeks and wasn't until I talked to philip on 8/22 that I was ever told to send the ticket back. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. What do you expect to be refunded and for which reason? Many booked flights was canceled due to covid which have caused a huge problem for travel agencies and airlines. We apologize for any inconvenience. My husband at this point was still on the line with the supervisor and was eventually told that they would provide a refund but that it could take 2-3 billing cycles to appear. Please Note: Australia was in complete lock down by 23/03/2021 so this date was not relevant/useful to me. 2021 Bronze Stevie - Customer Service. After over nine months of requests for a refund, "noel@cheapoair.com" said that Cheapoair would only refund $30.00. 2-3 billing cycles would be the equivalent of 90+ days, or maybe never. So we did and the insurance company made up some excuse that they could not refund the flight and told us to call CheapOair back and see if they can change the flight. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. You cannot expect a refund from Cheapoair if they cannot get first a refund from the airline. Again, I was only changing my flight time not canceling my trip. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114807684', '');}, 'log_autolink_impression');flight operations to Australia so I also cancelled the ticket and applied for the refund: Ticket had two parts: One was owned by Oman air and other was owned by Etihad Air. He said I could get a credit. My bank has an ongoing fraud investigation against this company. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. And very easy to book the tickets. I booked a return ticket from Bahrain to Adelaide n back in March 2020. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Seven agents later, with ultra long hold times in the hopes that I would hang up, I finally handed the phone to my husband. I feel like they hear me and answer my questions. No customer courtsey also, why will i book ticket if i knew its non-refundable and even when i asked multiple times while and after getting tickets booked. This will surely increase the credibility of your complaint. How to Find Book Now, Pay Later Options for Flights, How to Get and Redeem CheapOair Promo Codes. I've emailed twice 7/17/07 and 7/19/07 - no response) and called numerous times including 8/14, 8/15, 8/22). Airways website and made our seat assignments for every leg of the trip (for free). Finding Business seats on Cathay using Asia Points, Covid Vaccine Requirements Confusion - U.K. to USA, Swiss wont let me print final leg .. airport code. Youll need to provide that password over the phone so that your cancellation is completed. We called CheapOair and I specifically asked for a hotel package with park and jet included ( I mentioned that 4 times during our coverstaion). all fuel surcharges, our service fees and taxes. Our systems were taxed and hold times and unintentional dropping of calls became a big problem. DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a web browser. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? "Official cancellation from China Eastern. Oman Air ticket was refund to be at a later stage. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. Rather than offer a refund, which we were entitled to, they insisted on a future credit. I booked to Scotland two tickets. "We can't . She wanted to go up in a plane heading to Florida, but when people came down with Coronavirus, she asked for a cash refund from her booking agent CheapOAir.com and Spirit Airlines. :(. I decided to ask for my money back. I would rather spend an extra $100 an fly with someone that acutally wants to help. It is an xtra $45 charge. I only need to have seat selection as I have knee problem and need space for my knee. As a travel advisory company selling insurance on auto rentals, they should know this and refrain from selling insurance/. CheapOair 512 complaints 242 resolved 270 unresolved File a complaint to CheapOair CheapOair contacts (added by reviewer) Phone number +1 800 566 2345 Website www.cheapoair.com Category Travel & Vacations View all CheapOair contacts overcharge and poor customer service! All in all the booking process was very simple, quick and easy. How does CheapOair work? We like the companys price-match promise that matches competitor prices. This all started because I wanted to change my arrival time by 1.5 hours. The customer indicated they would speak with the other traveler and get back to us. Budget does not accept insurance issued out of the country in Panama?. The complaint has been investigated and resolved to the customer's satisfaction. Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. Cheapoair charged me for auto rental insurance for budget rental car in Panama!. If your flight gets delayed or canceled by the airline, and youre covered with the CheapOair Connection Protection, you should give CheapOair a call and see what your options are. With CheapOair, it doesn't have to be. Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. I was told on 7/12 that I would be charged a $100 cancellation fee since I was changing my arrival time on my flight within 24 hours. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. Well no one ever told me that I needed to send the ticket back which I would have done immediately. that was not accepted by Budget rental agency in Panama. Customer services agent has admitted that I wasn't informed about the credit extension date. Sit back and relax while we do the work. Be the first one to find this review helpful. Customers can manage their travel on the go, receive live updates on itinerary changes or notifications and earn up to two times the amount of points by booking through the app. What To Bear in Mind When Requesting CheapOair Refunds. Not so bad for booking our flight easy and fast. The first representative asked me if I wanted to confirm my reservation. By now i'm very frustrated and disappointed with your company and it's service with the exception of philip how has tried to help. Members also have the added perk of earning points on every $1 spent, which can result in discounts of up to 20% on flights and 55% on hotel bookings. One January 27, 2020 the customer called to cancel. It shouldnt take more than 90 days before you see the funds in your account. Your Travel Agent gave great service and are very pleasant and made me feel Valued. cheapoair Refused to refund monies when I complained and made request for refund". Download CheapOair App on Apple App Store. We will hold the line and notify you as soon as one of the reps is available. CheapOair also has an A+ rating from the Better Business Bureau. And now I may have lost about $1400 because of their mistake that they are refusing to acknowledge. The Benefits of Online Check-In: Heres Everything You Need to Know! I have been using Cheapoair for 8 years now and I will continue to use Cheapoair in the future. Sani laments that despite the huge amount of money from the Paris refund shared by . Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. Non-North American return ticket for land entry to USA? Flights were cancelled due to BA strike. What's with these screwy ticket prices? Responding to complaints is one of BBB's accreditation standards and complaints received by BBB from consumers about their marketplace transactions with Fareportal have been resolved or answered by the company. Is there any way we can go out and see around taipei? I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. MY COMPLAINT has 3 parts: Dear XXX, I clicked on this link (silly me) and was then told that I couldn't reserve a seat for this flight but my credit card was charged. "Made me really upset, really angry. If you cancelled the ticket and if it wasn't refundable, you aren't likely due a refund, even if the (ta && ta.queueForLoad ? That is exactly what happened to Heuser but CheapOair still told him it would not process his request. Sorry, but getting into milan 1.5 hours earlier would not have been worth it. Against my better judgement I took the chance of going to the airport on the scheduled departure date. So after not understanding what happened to the seats that I had already paid for and the agent giving me this you gotta pay more or not go attitude. Members can also earn points by referring friends and family members or using the CheapOair credit card, which can be used to earn points on everyday purchases, flights, hotels and rental cars. There are no unanswered or unresolved complaints. In most cases, youll be lucky to get credit for a future flight. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. I booked trip on 1/4/08. Whether or not youre eligible for a refund on a plane ticket, hotel booking, or car rental will depend on the supplier. I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. Click here to see a breakdown of taxes and our service fees.Due to our relationship with our many suppliers, our fares at times, may be better than standard published fares. After all, airlines are known to reward loyalty. CheapOair is just a platform that lists discounted prices. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113800097', '');}, 'log_autolink_impression');airline. CheapOair also tells the Troubleshooters,"When cancellations occur, we must abide by the airline's policy in place at the time of the cancellation transaction regarding the involved flight or flights. They try to lure you with the cheap fare then call you to get you to rebook and cancel your flight. To address urgency, we started by prioritizing those customers with flights booked within the next two weeks, and continued from there. The e-ticket number also did not exist. I was then asked to send an email to [protected]@cheapoair.com requesting the cancellation and acknowledging the $100 fee which I did at 10:17pm on 7/12. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. We have seem so many people posting on this forum over the years expecting to get money returned on non-refundable tickets because they personally couldn't fly on them (due to catching covid19/other personal reasons or simply not having the correct visa or vaccination status to be allowed into the country they have booked to go to. Booking Number ********. Alot of the complaints are about charges, or refunds, or cancel fees, or cancelled flights that are not the fault of cheapo, etc. Regarding Fareportal, Inc. there were 508 complaints opened by BBB of Metropolitan New York between February 1 and today, 482 were flagged as being COVID-related by the complainant. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. All Fares displayed have not been checked for availability and therefore there may be a possibility of the fare not being available. Adding to the situation, CheapOair is actually a global operation, with call centers in New York, Las Vegas and our two India offices. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I WILL NEVER book a flight with them again. You can check the status of your CheapOair refund request by clicking Refund status on the customer support page. I asked him if he was a supervisor. We are trying in every way possible to address each customer's need, and deeply regret the difficulty this customer experienced. On further inquiry with CSA Travel Protection Insurance, I found that Cheapoair had canceled my insurance on April 29, 2008 without my knowledge or notification. Since CheapOair needs to check if your claim is true, make sure to include the following info in your email: Youll be issued a refund once the CheapOair team concludes that the price you found is actually lower than the price they offer. Keep an eye out for loopholes, mistakes, or cancellation clauses. My brother had a similar experience with Cheapoair earlier this year but was fortunate enough to be in a city where a physical travel agent could fix the problem prior to his departure. We did not hear back from the customer. so after the conversion I ended up paying $50 more that what I would have paid with westjet. Fares change from time to time without notice. It offers discounted prices on tickets, accommodation, etc. Alitalia refunded my ticket, but Cheapoair owes me $100. I kept explaining my circumstances to Cheapoair and requesting for the refund. In any case, the airline fare rules did subsequently change and the matter could have been resolved quickly, but we could not initiate as the chargeback had already been filed. The customer service mgr. receive a refund. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers published price.Please note that service fees are charged above the published and/or negotiated air fares and taxes. Youll probably be offered an alternative flight or a partial or a full refund for your ticket. It may also be late if your dependents' information doesn't . Firstly, there was very misleading information on CheapOair's website, which forced me to have to Travel. Easy process, nothing much to say. I tried again. Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. She even started yelling over the phone at me and would not give me the phone number of the owner of the company. In the meantime I called my bank's fraud department and had them lodge an investigation into the charge. We understand that traveling can be a hassle. They are willing to reimburse us at the rate of 40 cents on the dollar can't figure out why that seems they best they can do. Since they changed this, due to their policy, they are allowing refunds. "I looked online and I found this company CheapOair, found a really good deal," said Heuser. ", Heuser is not alone. the reservation fee, but only offered to cancel my reservations. On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. Told her the whole story then she puts me on hold. Because of that I wont fly with them. He said that I would have to hold. Further they said: Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. Excess savings will not be applied. https://www.cheapoair.com/support/coronavirus-alert#support-form, https://www.cheapoair.com/giftcards/Refund, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/complaints, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/customer-reviews, Report: Almost half of LGBTQ young people considered suicide, Commissioner Outlaw returns to full duty after car crash, 'Yes, I'm afraid': 2 arrested after violent chase through neighborhood. This is the first and last time I will ever use our site and I will make all of my friends, families and associates aware of how I was treated. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. Our site allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements. I like them. Nine days later the tickets have still not been refunded. If anything crops up, it can turn into a nightmare quick. I love going to Cheapoair for all my flight tickets. Good website, good customer service on the phone. CheapOair - airfare cancellation fee made online within 24 hours. Complaint volume is one factor. She said she would and said I would be refunded within 48-72 hours. This escalated the difficulty our customers were having attempting to cancel or reschedule their reservations via phone. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. Do the math $140*6=$840.00+ $2880.30=$3720.30+50.00=$3770.30 . CheapoAir.com is owned by Fareportal Inc. A link has directed you to this review. So save your money. This proved to be an exercise in futility. Moreover, the travel agency is working with airlines for flight cancellation due to covid19. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. He refused to send me an email stating that I had cancelled the reservation within 24 hours. The company left an official comment to this complaint. We take our customer relationships very seriously, as evidenced by the numerous customer service awards we have won over the years. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. CheapOair is a reputable company and has been serving millions of customers since 2005. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. I trust Cheapoair with my flight information and I trust they will provide a safe flight all the time. Is there anyone successfully get a refund from CheapOair? I checked on "checkmytrip.com" ~ once again no such booking found. After American Air canceled our flight to Dallas, they immediately refunded the total cost of the tickets to Cheapoair. CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. Cheapoair might be cheap but has the worst customer service! The next dayI receive an e mail from them saving I cancelled my booking and will be refunded $19 usd with in 14 days. Bottem line HORRIBLE service with agents that either dont listen or try to sell you something that notexactaly what you wanted. CheapOair - fraud and poor customer service! They wont tell how long youll have to wait before receiving a refund because it depends on the supplier. 8 5 4 3 3 After they took my credit card into I was offered the chance to make seat assignments for a charge of $11.50 per reservation ($23 total). Youll be notified via email that CheapOair has received your request. Department: Billing Fare indicated reflects the discounted amount. This company does not have adequate staffing to answer queries regarding credit card billing. Thank you. 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