Technical Services
What we do
We know your equipment represents your livelihood, so we take technical service and support to another level. Wherever you’re located within our coverage area, whatever your specialty, we’re here to keep you up and running.
Call Centre
Our call center ensures that customer service is provided to its best quality. They are tasked to see customer satisfaction is maintained.
Repair
We repair, install, replace, and service different equipment and services with our certified qualified technicians to keep your business running smoothly.
New Projects
We are the driving force behind the success of every key project your organization seeks to accomplish in the HORECA industry.
Field Support
We are tasked with managing technical functions, testing equipment, handling repairs, managing engineering projects, and conducting site inspections.
Development
We alongside our consultancy arm QSR CONSULT, identify a company's goals to conceptualize, design, and test a new product or product series.
Customer Service
We provide world class customer service, to ensure that our customers and potential customers alike are satisfied from the word get-go.
Other Services
Service Contract
To help you reduce costs, we offer contract programs for service and maintenance called PREVENTIVE MAINTENANCE PROGRAMME (PMP). Our OEM equipment generally comes with a warranty that covers replacement parts. With a service contract, we’ll pay for the labour too. It’s added peace of mind and could end up saving you hundreds. This programme is available within our coverage areas only.
Qualified Technical Personnel
We put over a team of factory-trained technicians within Nigeria and West African sub-region at your beck and call. Furthermore, our technicians receive ongoing, state-of-the-art training every year so they know your equipment like the back of their hands. It’s little wonder they’re able to resolve 95% of service issues on the first visit.
Call Centre
You never know when the downtime monster will raise its ugly head. So, we maintain dedicated call centers to offer first hand assistance to you. If you need technical personnel, we’ll try to send one across to you within 72 hours.
Geniune Parts
Your equipment is only as good as its weakest link. This is why our engineers are obsessed over every single component. You’ve invested in the best and we want to ensure it’s always built to serve.
If you ever need to replace a worn or broken part, there’s only one smart choice. Knockoff parts can compromise food safety, cause breakdowns and void your warranty. So, what might save a fund in the short term can really cost you in the long run.
Our OEM parts from our international partners, on the other hand, are precision engineered, like-for-like, drop-in replacements. They always have food-safe materials, exactly the right connections, and UL/NSF certification. To avoid fakes, only trust OEM parts and of course you can get these parts from us.